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In March, Congress passed the American Rescue Plan, which extended the Payroll Support Program (PSP) through September 30, 2021, keeping passenger service agents and other aviation workers connected to our essential jobs and healthcare. The next legislation we need Congress to pass in order to help all working families is the Protecting Our Right to Organize Act, also known as the PRO Act,
As travel opens up after the lockdowns and quarantines of 2020, reports from every region of the country about incidents of unruly and sometimes violent behavior by passengers are on the rise. CWA is working with other unions, lawmakers, the FAA, DOT, and airline management to find solutions to this urgent issue.
Many Leads transitioned to the L1 title after our contract was ratified, but the duties are different. L1s are managers and cannot work in the bargaining unit as Leads do. Please help protect our jobs by taking a short survey.
Passenger service professionals and allies leafleted at airports nationwide Monday to alert American Airlines customers to the low pay at Envoy and Piedmont. Travelers signed a petition to American Airlines CEO Doug Parker.
On March 19, 2018, more than 120 activists from BOS, PHX, HSV, SAT, and RIC joined CLT organizers in Charlotte to demand a fair contract and an end to poverty wages for Piedmont employees.
We’ve been asking Envoy and Piedmont agents to share their stories about the challenges they face at work. Read what's at stake in their own words.
Workers share their stories about trying to make ends meet.
Envoy Airlines passenger service employees are currently at the bargaining table negotiating for an end to poverty wages. They're sharing their stories in a new collection of videos.

FOR IMMEDIATE RELEASE: February 21, 2018

Passenger Service Agents at American Airlines Subsidiary Take Concerns About Poverty Wages to the National Stage

New survey of Envoy Air agents reveals widespread reliance on public assistance, extreme measures used to get by like selling plasma. Elected officials call on American to raise pay as agents go directly to passengers and taxpayers with nationwide advertisements, events at social services offices.

Five days a week, Takisha Gower leaves her Euless home for her 6 a.m. shift as a passenger service agent at DFW International Airport, where she’ll spend the next several hours boarding flights, helping people who’ve missed connections and, occasionally, talking down a customer who’s having a really bad day.

Although the passengers bought their tickets through American Airlines, Gower works for the company’s Envoy Air subsidiary, which operates regional flights for the Fort Worth-based carrier under the American Eagle brand.

Over 80 members of Congress sent a letter to American Airlines CEO Doug Parker on February 8 urging him to “conclude your collective bargaining negotiations and ensure that all of your employees can earn a living wage.”