News

In response to the problem of airline passenger violence, on April 6, Senator Jack Reed (D-RI) and U.S. Representative Eric Swalwell (D-CA) introduced the Protection from Abusive Passengers Act in both houses of Congress.
In Miami, Local 3146 Envoy passenger service agents and wheelchair attendants are on the front lines of customer service each and every day, but excessive overtime is a major challenge as flight schedules return to pre-pandemic levels. Local 3146 President James McKnight shares details about the situation at MIA.
We demanded stricter enforcement of laws meant to protect airport workers and the Department of Justice has responded, but federal law enforcement is still not doing enough.
We're one step closer to winning our fight to protect passenger service agents from assault on the job. Now Senators need to vote YES too!
Passenger service professionals and allies leafleted at airports nationwide Monday to alert American Airlines customers to the low pay at Envoy and Piedmont. Travelers signed a petition to American Airlines CEO Doug Parker.
On March 19, 2018, more than 120 activists from BOS, PHX, HSV, SAT, and RIC joined CLT organizers in Charlotte to demand a fair contract and an end to poverty wages for Piedmont employees.
We’ve been asking Envoy and Piedmont agents to share their stories about the challenges they face at work. Read what's at stake in their own words.
Workers share their stories about trying to make ends meet.
Envoy Airlines passenger service employees are currently at the bargaining table negotiating for an end to poverty wages. They're sharing their stories in a new collection of videos.

FOR IMMEDIATE RELEASE: February 21, 2018

Passenger Service Agents at American Airlines Subsidiary Take Concerns About Poverty Wages to the National Stage

New survey of Envoy Air agents reveals widespread reliance on public assistance, extreme measures used to get by like selling plasma. Elected officials call on American to raise pay as agents go directly to passengers and taxpayers with nationwide advertisements, events at social services offices.

Five days a week, Takisha Gower leaves her Euless home for her 6 a.m. shift as a passenger service agent at DFW International Airport, where she’ll spend the next several hours boarding flights, helping people who’ve missed connections and, occasionally, talking down a customer who’s having a really bad day.

Although the passengers bought their tickets through American Airlines, Gower works for the company’s Envoy Air subsidiary, which operates regional flights for the Fort Worth-based carrier under the American Eagle brand.