News

It’s been a year since the global COVID-19 pandemic began turning our industry and our lives upside down, and CWA airline agents have been on the front lines at stations across the country. Recently we had a chance to talk to some American and Piedmont agents who have been in the trenches, dealing with COVID-19 and other health and safety issues.
A total of 250 passenger service agents received scholarships from the CWA National Education and Training Trust CWA/NETT) in the past few months. The agents took advantage of the funds to pursue new knowledge and brush up on valuable skills.
The U.S. House of Representatives has passed the American Rescue Plan, which includes extension of the Payroll Support Program (PSP) through September 30, 2021. It's now time to make sure the Senate passes the bill to maintain our jobs before PSP expires in mid-March!
Today we are requesting that Locals across the country consider providing assistance to our Brothers and Sisters affected by the recent hurricanes. Now is the time to stand together to help each other in a time of need.
There are CWA members from American, Envoy, United, AT&T, and Verizon, just to name a few, in the affected areas. CWA President Chris Shelton says: "CWA families need our help now."
Your CWA bargaining committee met with the Envoy Bargaining Committee from July 25-27. To begin, Envoy presented counter proposals on Schedule Bidding. The Union gave counter proposals on Filling of Vacancies and Schedule Bidding.
After the introduction of new uniforms last September, hundreds of American Airlines agents reported negative physical reactions ranging from rashes and swollen eyes to nausea. Our CWA-IBT Passenger Service Employee Association has documented these negative impacts, and management is taking the issue seriously. Our union is now working with American Airlines management to ensure that future uniforms address agents' concerns about negative physical reactions and other health issues.
The CWA-backed U.S. Call Center Worker and Consumer Protection Act saw positive momentum as a result of our collective efforts. To date, we’ve collected more than 26,000 petition signatures in person and online. If you haven’t signed your name yet, you can still add it
With the arrival of the summer travel season, planes are now more crowded, weather is more unpredictable, and passengers are taking out their frustrations on agents.
Your bargaining committee met with the Envoy Bargaining Committee last week to present a comprehensive proposal to the Company. This means that we have presented an entire package to the Company for a contract.
On February 28, March 1, and March 2, members of the CWA Bargaining Committee and Deanna Davis from the Advisory Council met with EnvoyBargaining Committee members.