News

In November more than 20 Envoy stewards trained as agent advocates in Chicago and Dallas, learning how to handle a variety of questions and procedures under the new contract. They look forward to providing help to all their coworkers.
In September 2019, AFA-CWA President Sara Nelson spoke on the topic of assaults on passenger service agents before a U.S. House of Representatives Committee on Transportation and Infrastructure Subcommittee on Aviation.
Thousands of Flight Attendants at Delta Air Lines are fighting to join our CWA family by becoming members of AFA-CWA. As passenger service agent members of CWA, we support Delta flight attendants in their fight for a voice on the job.
As of March 1, 2020, Envoy employees will be required to wear new Lands’ End uniforms unless management makes a short-term exception.
Employees affected by this transition are those currently wearing a cross-functional or tailored uniform. The transition will result in adjustments to members' allotments.

CWA passenger service agents worked hard last year to get language included in the FAA Reauthorization Act to protect agents from assault. The language included in the act ensures that airlines will develop clear procedures for reporting verbal and physical abuse of agents, will immediately notify law enforcement, and will stop passengers involved in violent incidents from proceeding onto aircraft before law enforcement has assessed the situation.

In June 2019 CWA Next Generation and District 3 co-sponsored a new training targeted to the needs of young union members. The participants included two passenger service agents, Jasiman Turner (Piedmont, CLT) and Richard Sanjuan (AA, MIA).

CWA has received the results of the vote on ratification of the tentative agreement between our union and Envoy from BallotPoint, the independent company conducting the election. Passenger service agents have voted to ratify the tentative agreement.

Tragedy visited our CWA Agents family on Sunday, August 11, when passenger service agent Kendrick Darrell Hudson died on the job at Charlotte Douglas International airport. Agents honored his memory at a vigil on August 18.

CWA has received the results of the vote on ratification of the tentative agreement between our union and Envoy from BallotPoint, the independent company conducting the election. Passenger service agents have voted to ratify the tentative agreement. Representatives of our union will sign the agreement tomorrow, August 15, and wage increases will take effect on August 31. Ratification bonuses will appear in paychecks dated September 13.

I've been a passenger service agent for 30 years, and I can't remember the last time I got a significant raise. Like you, I'm tired of the pressures of the job getting worse every day just so executives can line their own pockets and threaten us with outsourcing.