News

It's Time to Speak Out for Workplace Safety

I am a Passenger Service Agent with American Airlines’ subsidiary Piedmont at Charlotte Douglas International Airport. I’m writing this article on behalf of the whole leadership team at Local 3645 about an issue that affects every passenger service employee—our safety at work.

Envoy Stewards Train as Agent Advocates

In November more than 20 Envoy stewards trained as agent advocates in Chicago and Dallas, learning how to handle a variety of questions and procedures under the new contract. They look forward to providing help to all their coworkers.

More Action Against Airport Assaults

In September 2019, AFA-CWA President Sara Nelson spoke on the topic of assaults on passenger service agents before a U.S. House of Representatives Committee on Transportation and Infrastructure Subcommittee on Aviation.

An Observer's View of Bargaining

I've been a passenger service agent for 30 years, and I can't remember the last time I got a significant raise. Like you, I'm tired of the pressures of the job getting worse every day just so executives can line their own pockets and threaten us with outsourcing.

It's time to mobilize!

Bargaining with Envoy resumed last week, and the company refused to meet our demands for significant wage increases or a reduction in the length of the contract. This is simply unacceptable, and we must show Envoy management that we are united for a fair contract!

Shining a light on Envoy at MIA

A high-profile investigative report on working conditions at Miami International Airport aired yesterday on Miami's CBS station. Envoy Agent James McKnight spoke out about poverty wages at Envoy.

CWA-Envoy Bargaining Update – April 18, 2019

We resumed bargaining with Envoy yesterday afternoon in Dallas. This first round of bargaining will continue through Friday afternoon. We've added three Envoy agents to observe bargaining--Martha Chentis (ORD), Shannon Kitchen (LCH), and Takisha Gower (DFW).

Wage Increases Top Priority List in Envoy Survey

The results of our CWA-Envoy bargaining survey are in and our first meeting with the company is April 17-19. We need strong and visible support from our members at every station, and are pleased to see everyone joining in the "green wave" and rallying for fair wages.

Fight for Assault Protection Continues

As of January 1, 2019, new protections from assault went into effect for passenger service agents across the country. Since January, we have been meeting with American Airlines to determine exactly how we will implement tools and policies to make the assault protections a reality at all our airports.

Report Blasts Envoy for Hazardous Conditions for Agents

Serious safety concerns, including rushed inspections, high stress, and dangerous time pressures are among the issues cited in a new report on conditions for Envoy passenger service agents.

Envoy News Roundup

We feel the momentum is really on our side right now at Envoy, and we’re looking forward to fresh bargaining in January to make sure that we put an end to poverty wages for all our agents