News

Thousands of our co-workers were furloughed in October, and the health and economic crises have only deepened. We cannot go through another holiday without relief. Call your congressional representative and senators today and every day until they pass a bill.
In response to the COVID-19 pandemic and the significant impact on airlines, CWA/NETT Academy is funding more than 125 training scholarships for CWA passenger services members.
CWA and other airline unions call for an extension of the CARES Act Payroll Support Program now to save our jobs!
Since the ratification of the first collective bargaining agreement with Envoy Air back in August 2019, there has been a powerful wave of enthusiasm growing among passenger service agents across the South. Dozens of agents have volunteered to train as stewards in order to help their fellow agents.
There’s a simple bottom line for every passenger service agent, no matter what their position or the size of their station: We should be able to come to work without fear of angry customers abusing us with words or actions.
I am a Passenger Service Agent with American Airlines’ subsidiary Piedmont at Charlotte Douglas International Airport. I’m writing this article on behalf of the whole leadership team at Local 3645 about an issue that affects every passenger service employee—our safety at work.
In November more than 20 Envoy stewards trained as agent advocates in Chicago and Dallas, learning how to handle a variety of questions and procedures under the new contract. They look forward to providing help to all their coworkers.
In September 2019, AFA-CWA President Sara Nelson spoke on the topic of assaults on passenger service agents before a U.S. House of Representatives Committee on Transportation and Infrastructure Subcommittee on Aviation.
Thousands of Flight Attendants at Delta Air Lines are fighting to join our CWA family by becoming members of AFA-CWA. As passenger service agent members of CWA, we support Delta flight attendants in their fight for a voice on the job.
As of March 1, 2020, Envoy employees will be required to wear new Lands’ End uniforms unless management makes a short-term exception.
Employees affected by this transition are those currently wearing a cross-functional or tailored uniform. The transition will result in adjustments to members' allotments.

CWA passenger service agents worked hard last year to get language included in the FAA Reauthorization Act to protect agents from assault. The language included in the act ensures that airlines will develop clear procedures for reporting verbal and physical abuse of agents, will immediately notify law enforcement, and will stop passengers involved in violent incidents from proceeding onto aircraft before law enforcement has assessed the situation.