News

I am a Passenger Service Agent with American Airlines’ subsidiary Piedmont at Charlotte Douglas International Airport. I’m writing this article on behalf of the whole leadership team at Local 3645 about an issue that affects every passenger service employee—our safety at work.
In November more than 20 Envoy stewards trained as agent advocates in Chicago and Dallas, learning how to handle a variety of questions and procedures under the new contract. They look forward to providing help to all their coworkers.
In September 2019, AFA-CWA President Sara Nelson spoke on the topic of assaults on passenger service agents before a U.S. House of Representatives Committee on Transportation and Infrastructure Subcommittee on Aviation.
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February 7 - 8, Envoy employees from across the country came together in Chicago to plan how to move our campaign forward, share information, and learn more about how a union would help us make the improvements we need. We were joined by flight attendants from Envoy, agents from Piedmont and US Airways, and CWA organizers who are working to support our campaign.