News

I am a Passenger Service Agent with American Airlines’ subsidiary Piedmont at Charlotte Douglas International Airport. I’m writing this article on behalf of the whole leadership team at Local 3645 about an issue that affects every passenger service employee—our safety at work.
In November more than 20 Envoy stewards trained as agent advocates in Chicago and Dallas, learning how to handle a variety of questions and procedures under the new contract. They look forward to providing help to all their coworkers.
In September 2019, AFA-CWA President Sara Nelson spoke on the topic of assaults on passenger service agents before a U.S. House of Representatives Committee on Transportation and Infrastructure Subcommittee on Aviation.

FOR IMMEDIATE RELEASE: February 21, 2018

Passenger Service Agents at American Airlines Subsidiary Take Concerns About Poverty Wages to the National Stage

New survey of Envoy Air agents reveals widespread reliance on public assistance, extreme measures used to get by like selling plasma. Elected officials call on American to raise pay as agents go directly to passengers and taxpayers with nationwide advertisements, events at social services offices.

Five days a week, Takisha Gower leaves her Euless home for her 6 a.m. shift as a passenger service agent at DFW International Airport, where she’ll spend the next several hours boarding flights, helping people who’ve missed connections and, occasionally, talking down a customer who’s having a really bad day.

Although the passengers bought their tickets through American Airlines, Gower works for the company’s Envoy Air subsidiary, which operates regional flights for the Fort Worth-based carrier under the American Eagle brand.

Over 80 members of Congress sent a letter to American Airlines CEO Doug Parker on February 8 urging him to “conclude your collective bargaining negotiations and ensure that all of your employees can earn a living wage.”
On Martin Luther King, Jr. Day, almost 200 workers joined in solidarity at Sky Harbor airport in Phoenix, Arizona, to demand a fair contract for all passenger service agents who work for American Airlines under the company’s Piedmont and Envoy subsidiaries.
While CWA is pleased that American is paying employees a one-time $1,000 bonus, it falls short of the permanent wage increase that working families were promised as part of the Republican corporate tax cut.
Last Wednesday, Envoy Airline agents across the United States marched and spoke out in support of a living wage at Chicago O’Hare, Dallas-Fort Worth and Miami International airports. The agents are currently negotiating their first contract with Envoy.
All American workers deserve a living wage. Rally photos from DFW, MIA and ORD airports.
Your CWA Bargaining Committee met with the Envoy Committee on November 28-30. Now that both parties have made proposals on all economic items, we can start to narrow the differences. The Bargaining Committee needs your support as we fight for a fair contract. Please wear your union pins on every shift!