News

As of March 1, 2020, Envoy employees will be required to wear new Lands’ End uniforms unless management makes a short-term exception

CWA passenger service agents worked hard last year to get language included in the FAA Reauthorization Act to protect agents from assault.

In June 2019 CWA Next Generation and District 3 co-sponsored a new training targeted to the needs of young union members. The participants included two passenger service agents, Jasiman Turner (Piedmont, CLT) and Richard Sanjuan (AA, MIA).
We've seen an outpouring of help for our sisters and brothers devastated by Hurricanes Harvey, Irma, and Maria. Please read the stories our members shared below, and continue to support the District 6 and District 3 relief efforts in any way you can.
A wonderful crowd joined American Airlines agents for food, games, and solidarity to say "We Are Truly Stronger Together!" and raise money for our sisters and brothers at SJU.
Your CWA bargaining committee met with the Envoy company committee on September 26-28. The bargaining committees discussed shift trades, classifications, and a flow-through agreement.
Today we are requesting that Locals across the country consider providing assistance to our Brothers and Sisters affected by the recent hurricanes. Now is the time to stand together to help each other in a time of need.
There are CWA members from American, Envoy, United, AT&T, and Verizon, just to name a few, in the affected areas. CWA President Chris Shelton says: "CWA families need our help now."
Your CWA bargaining committee met with the Envoy Bargaining Committee from July 25-27. To begin, Envoy presented counter proposals on Schedule Bidding. The Union gave counter proposals on Filling of Vacancies and Schedule Bidding.
After the introduction of new uniforms last September, hundreds of American Airlines agents reported negative physical reactions ranging from rashes and swollen eyes to nausea. Our CWA-IBT Passenger Service Employee Association has documented these negative impacts, and management is taking the issue seriously. Our union is now working with American Airlines management to ensure that future uniforms address agents' concerns about negative physical reactions and other health issues.
The CWA-backed U.S. Call Center Worker and Consumer Protection Act saw positive momentum as a result of our collective efforts. To date, we’ve collected more than 26,000 petition signatures in person and online. If you haven’t signed your name yet, you can still add it