News

I am a Passenger Service Agent with American Airlines’ subsidiary Piedmont at Charlotte Douglas International Airport. I’m writing this article on behalf of the whole leadership team at Local 3645 about an issue that affects every passenger service employee—our safety at work.
In November more than 20 Envoy stewards trained as agent advocates in Chicago and Dallas, learning how to handle a variety of questions and procedures under the new contract. They look forward to providing help to all their coworkers.
In September 2019, AFA-CWA President Sara Nelson spoke on the topic of assaults on passenger service agents before a U.S. House of Representatives Committee on Transportation and Infrastructure Subcommittee on Aviation.
Your CWA Bargaining Committee met with the Envoy committee on October 31-November 1. The CWA Bargaining Committee passed a proposal related to Recognition to determine the bargaining unit and a counter proposal on Holidays.
Sheryl Bachman started working for American Airlines in 1985, and ten years later, when her station shifted to American Eagle, Sheryl kept the uniform, the responsibilities, and the same hourly pay. Today Sheryl works for Envoy, with the same protocols as those of American Airlines agents—but her responsibilities have increased. In Wichita, Sheryl and her Envoy coworkers all have to be qualified to work the ticket counter, baggage, and ramp.
We are continuing to fight for more powerful protections for passenger service agents who face verbal and physical abuse on the job. This fall we're advocating on Capitol Hill for key protections and procedures our agents need and deserve.
What's at stake at the Envoy bargaining table? Sheryl Bachman started working for American Airlines in 1985 and now works for Envoy. "We're working at a bare bones level, and that can't be right."
We've seen an outpouring of help for our sisters and brothers devastated by Hurricanes Harvey, Irma, and Maria. Please read the stories our members shared below, and continue to support the District 6 and District 3 relief efforts in any way you can.
A wonderful crowd joined American Airlines agents for food, games, and solidarity to say "We Are Truly Stronger Together!" and raise money for our sisters and brothers at SJU.
Your CWA bargaining committee met with the Envoy company committee on September 26-28. The bargaining committees discussed shift trades, classifications, and a flow-through agreement.
Today we are requesting that Locals across the country consider providing assistance to our Brothers and Sisters affected by the recent hurricanes. Now is the time to stand together to help each other in a time of need.