News

I am a Passenger Service Agent with American Airlines’ subsidiary Piedmont at Charlotte Douglas International Airport. I’m writing this article on behalf of the whole leadership team at Local 3645 about an issue that affects every passenger service employee—our safety at work.
In November more than 20 Envoy stewards trained as agent advocates in Chicago and Dallas, learning how to handle a variety of questions and procedures under the new contract. They look forward to providing help to all their coworkers.
In September 2019, AFA-CWA President Sara Nelson spoke on the topic of assaults on passenger service agents before a U.S. House of Representatives Committee on Transportation and Infrastructure Subcommittee on Aviation.
There are CWA members from American, Envoy, United, AT&T, and Verizon, just to name a few, in the affected areas. CWA President Chris Shelton says: "CWA families need our help now."
Your CWA bargaining committee met with the Envoy Bargaining Committee from July 25-27. To begin, Envoy presented counter proposals on Schedule Bidding. The Union gave counter proposals on Filling of Vacancies and Schedule Bidding.
After the introduction of new uniforms last September, hundreds of American Airlines agents reported negative physical reactions ranging from rashes and swollen eyes to nausea. Our CWA-IBT Passenger Service Employee Association has documented these negative impacts, and management is taking the issue seriously. Our union is now working with American Airlines management to ensure that future uniforms address agents' concerns about negative physical reactions and other health issues.
The CWA-backed U.S. Call Center Worker and Consumer Protection Act saw positive momentum as a result of our collective efforts. To date, we’ve collected more than 26,000 petition signatures in person and online. If you haven’t signed your name yet, you can still add it
With the arrival of the summer travel season, planes are now more crowded, weather is more unpredictable, and passengers are taking out their frustrations on agents.
Your bargaining committee met with the Envoy Bargaining Committee last week to present a comprehensive proposal to the Company. This means that we have presented an entire package to the Company for a contract.
On February 28, March 1, and March 2, members of the CWA Bargaining Committee and Deanna Davis from the Advisory Council met with EnvoyBargaining Committee members.
Delvorie Meighan has been a passenger service agent for Envoy Airlines at ORD in Chicago for five years and is now a steward. She has shared a story about a successful grievance procedure for a member at O’Hare who was disciplined for failing an aircraft search.