Sheryl Bachman started working for American Airlines in 1985, and ten years later, when her station shifted to American Eagle, Sheryl kept the uniform, the responsibilities, and the same hourly pay. Today Sheryl works for Envoy, with the same protocols as those of American Airlines agents—but her responsibilities have increased. In Wichita, Sheryl and her Envoy coworkers all have to be qualified to work the ticket counter, baggage, and ramp.