News

I am a Passenger Service Agent with American Airlines’ subsidiary Piedmont at Charlotte Douglas International Airport. I’m writing this article on behalf of the whole leadership team at Local 3645 about an issue that affects every passenger service employee—our safety at work.
In November more than 20 Envoy stewards trained as agent advocates in Chicago and Dallas, learning how to handle a variety of questions and procedures under the new contract. They look forward to providing help to all their coworkers.
In September 2019, AFA-CWA President Sara Nelson spoke on the topic of assaults on passenger service agents before a U.S. House of Representatives Committee on Transportation and Infrastructure Subcommittee on Aviation.
“We work for the same corporation, and we wear the same uniform, so let's stand up for each other,” says Carolyn Marsalek, a thirty-year veteran of the busy American Airlines ORD station and vice president of CWA Local 4201.
As you may have heard, Envoy management is taking the position that below the wing employees (Station Agents and Cabin Appearance Agents) at four stations are no longer eligible to be part of the CWA/agent bargaining unit. The stations are CLE, MEM, RSW and SMF. Agents at these stations continue to work on the ramp, aircraft and in the BSO, as they did at the time of the union organizing and election, but have lost the ticket counter and gate work. Envoy is using this change to try to narrow the union’s coverage to just the BSO staff at these four stations.
For the first bargaining session of 2017, the CWA Bargaining Team met with the Envoy Bargaining Committee on January 11, 12, and 13. The meeting moved quickly to address substantive proposals.
From the LA Times on our victory against Agent assaults: As airlines report increased violent incidents caused by unruly passengers, the federal government has ruled that anyone who assaults an airport ticket agent will face the same fines and prison time as if they had attacked a Transportation Security Administration agent or other law enforcement officer.
Our voice was heard! The Department of Justice and the Department of Transportation agree with our interpretation of the original intent of the statute regarding passenger rage in airports. CWA originally brought this issue to then Senator Kerry in 2002 with clear language that should have applied to all airport employees with security duties. The language was subsequently interpreted to only apply to law enforcement personnel and TSA employees.
On the weekend of August 13-14, Kala Saxon (LAW) and Marie Gage (ORD) attended the historic first Fight for $15 Convention in Richmond, Virginia. Kala and Marie joined thousands of hard-working men and women in calling for a fair wage and an economy that works for everyone, not just the 1 percent. The workers marched through the former Confederate capital to emphasize that the fight for economic and racial justice are forever linked.  
Over the past few months the Envoy bargaining team has seen some steady progress in working toward a first contract for agents. At the most recent meeting, September 14-15, CWA and the company agreed on the System Board of Adjustment to make sure cases unresolved through the Grievance Procedure are sent to a neutral party for resolution. Full details of the meeting are here. The bargaining team will be back at the table October 20-21.
Chris Kress believes in getting to know other people and “walking around in their shoes” before making judgments about them. That’s what she’s been doing since January. A veteran agent at American Airlines, Chris is currently on assignment as a CWA organizer with Envoy. She would describe herself as a good listener who wants to help bridge the gap in wages and respect between AA and Envoy agents.