News

If you have applied for CSLOA or VEOP, please check your company email immediately. The company has informed CWA that many members have not checked their company email, or the company's messages to members' email accounts are bouncing back. Approvals and denials of CSLOA and VEOP are being sent to applicants via company email, so check your company email account as soon as possible if you are awaiting a response.
Generally, if you take a leave or a reduction in hours as a result of the current economic downturn, you will be eligible for unemployment insurance benefits. These benefits vary by state. There's a new Q and A available with updated information about these benefits.
The AFL-CIO has produced a valuable, searchable tool for finding resources, benefits, and information for workers affected by the COVID-19 crisis. This includes details about unemployment benefits in each state. We're sharing that and other new resources with members.
I've been a passenger service agent for 30 years, and I can't remember the last time I got a significant raise. Like you, I'm tired of the pressures of the job getting worse every day just so executives can line their own pockets and threaten us with outsourcing.
Bargaining with Envoy resumed last week, and the company refused to meet our demands for significant wage increases or a reduction in the length of the contract. This is simply unacceptable, and we must show Envoy management that we are united for a fair contract!

A high-profile investigative report on working conditions at Miami International Airport aired yesterday on Miami's CBS station. Envoy Agent James McKnight spoke out about poverty wages at Envoy.

We resumed bargaining with Envoy yesterday afternoon in Dallas. This first round of bargaining will continue through Friday afternoon. We've added three Envoy agents to observe bargaining--Martha Chentis (ORD), Shannon Kitchen (LCH), and Takisha Gower (DFW).
The results of our CWA-Envoy bargaining survey are in and our first meeting with the company is April 17-19. We need strong and visible support from our members at every station, and are pleased to see everyone joining in the "green wave" and rallying for fair wages.
As of January 1, 2019, new protections from assault went into effect for passenger service agents across the country. Since January, we have been meeting with American Airlines to determine exactly how we will implement tools and policies to make the assault protections a reality at all our airports.
Serious safety concerns, including rushed inspections, high stress, and dangerous time pressures are among the issues cited in a new report on conditions for Envoy passenger service agents.