News

CWA Agents Welcome New Bill vs. Abusive Passengers

In response to the problem of airline passenger violence, on April 6, Senator Jack Reed (D-RI) and U.S. Representative Eric Swalwell (D-CA) introduced the Protection from Abusive Passengers Act in both houses of Congress.

High Turnover and OT Spark Frustration at MIA

In Miami, Local 3146 Envoy passenger service agents and wheelchair attendants are on the front lines of customer service each and every day, but excessive overtime is a major challenge as flight schedules return to pre-pandemic levels. Local 3146 President James McKnight shares details about the situation at MIA.

Enough is Enough! CWA Agents Demand Protection from Passenger Assaults

We demanded stricter enforcement of laws meant to protect airport workers and the Department of Justice has responded, but federal law enforcement is still not doing enough.

For AA Reservations Agents Verbal Abuse and Stress Are Daily Challenges

Although many Americans are stumbling toward more normal school and work situations as COVID-19 infections decline, mandatory overtime and rude customers are still creating stress for most airline agents, including those in reservations.

Join the Call for Justice for Agents

CWA has joined other transportation unions representing tens of thousands of airline workers across the United States, in demanding that the U.S. government protect airline agents from assaults, including prosecuting abusive passengers under applicable federal law.

Our Video Was On the Today Show!

Our "In This Together" ad, by CWA District 6 and Local 6001, was in a Today Show story about holiday travel. The ad highlights the issue of passenger assault and calls on travelers to treat us with respect.

Tell the Justice Department to Protect Agents!

Not enough is being done to protect CWA agents who have been on the front lines since the beginning of the ongoing pandemic. The Justice Department needs to act now.

Every Airport Worker Deserves Fair Pay

During a virtual Congressional Roundtable discussion on October 7, CWA Local 3645 President Donielle Prophete (CLT) and CWA Local 3146 President James McKnight (MIA) joined members of other airport workers’ unions to demand baseline federal wage and benefit standards be mandated for any airport that receives federal funding.

Vaccine Mandate Alerts and Updates

The Federal government has implemented two COVID-19 vaccine mandates for businesses. American Airlines will follow the federal mandate, which requires employees of American mainline, Piedmont, and Envoy to be vaccinated.

Legislative Update: PSP and the PRO Act

In March, Congress passed the American Rescue Plan, which extended the Payroll Support Program (PSP) through September 30, 2021, keeping passenger service agents and other aviation workers connected to our essential jobs and healthcare. The next legislation we need Congress to pass in order to help all working families is the Protecting Our Right to Organize Act, also known as the PRO Act,

As Travel Soars So Does Passenger Rage

As travel opens up after the lockdowns and quarantines of 2020, reports from every region of the country about incidents of unruly and sometimes violent behavior by passengers are on the rise. CWA is working with other unions, lawmakers, the FAA, DOT, and airline management to find solutions to this urgent issue.