News

It’s been a year since the global COVID-19 pandemic began turning our industry and our lives upside down, and CWA airline agents have been on the front lines at stations across the country. Recently we had a chance to talk to some American and Piedmont agents who have been in the trenches, dealing with COVID-19 and other health and safety issues.
A total of 250 passenger service agents received scholarships from the CWA National Education and Training Trust CWA/NETT) in the past few months. The agents took advantage of the funds to pursue new knowledge and brush up on valuable skills.
The U.S. House of Representatives has passed the American Rescue Plan, which includes extension of the Payroll Support Program (PSP) through September 30, 2021. It's now time to make sure the Senate passes the bill to maintain our jobs before PSP expires in mid-March!
I've been a passenger service agent for 30 years, and I can't remember the last time I got a significant raise. Like you, I'm tired of the pressures of the job getting worse every day just so executives can line their own pockets and threaten us with outsourcing.
Bargaining with Envoy resumed last week, and the company refused to meet our demands for significant wage increases or a reduction in the length of the contract. This is simply unacceptable, and we must show Envoy management that we are united for a fair contract!

A high-profile investigative report on working conditions at Miami International Airport aired yesterday on Miami's CBS station. Envoy Agent James McKnight spoke out about poverty wages at Envoy.

We resumed bargaining with Envoy yesterday afternoon in Dallas. This first round of bargaining will continue through Friday afternoon. We've added three Envoy agents to observe bargaining--Martha Chentis (ORD), Shannon Kitchen (LCH), and Takisha Gower (DFW).
The results of our CWA-Envoy bargaining survey are in and our first meeting with the company is April 17-19. We need strong and visible support from our members at every station, and are pleased to see everyone joining in the "green wave" and rallying for fair wages.
As of January 1, 2019, new protections from assault went into effect for passenger service agents across the country. Since January, we have been meeting with American Airlines to determine exactly how we will implement tools and policies to make the assault protections a reality at all our airports.
Serious safety concerns, including rushed inspections, high stress, and dangerous time pressures are among the issues cited in a new report on conditions for Envoy passenger service agents.